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Customer Service

Shipping & Delivery

1. All shipping is standard ground using the shipper of our choice, unless customer has 3rd party shipping account. Orders will be shipped in 2-3 business days after payment has been received, as stock levels vary from day to day.

Returns & Replacements

1. Prior to shipment, an RMA number must be acquired from our RMA/Tech support department.
2. The pre-approved RMA number must be marked clearly visible outside the shipping label and on the packing list.
3. Purchasers account must be current and have all payments cleared with our bank.
4. We reserves the right to inspect and test all returned products; no replacement or exchange if the returned products were found to meet the functionality of manufacturer's specifications.
5. No returns or exchanges are allowed for Magnetic card Encoders.
6. Customers will be charged additional for testing and repackaging when returned "Bad" items are found to have no problems or defects.
7. Items found to be out-of-warranty or not belonging to our Company will not be replaced. Instead, they will be returned back to the customer freight-collect.
8. All RMA items must be in original re-saleable condition, with all original packing, manuals, and software.
9. All RMA items must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to insure all items being shipped back. We are not responsible for any losses or damages for such equipment.
10. RMA's will be shipped back to customer via UPS ground delivery. Express shipping will be at additional costs to the customer.
11. All RMA's must be accompanied with a copy of original receipt with name, return address and phone number of customer.

Refunds:

1. All refunds must be accompanied by the original receipt.

2. All refund items must be in original re-saleable condition, with all original packing, manuals, and software.

3. All refunds will be credited at current market price and is subject to a 30% restocking fee.

4. All returns must be within 7 days, no credit or refund past 10 days.

5. No credit or refund on special order items, labor, freight, insurance, or customs.

6. All returns must be shipped freight pre-paid by the customer. Furthermore, the customer is expected to insure all items being shipped back. We are not responsible for any losses or damages for such equipment.

7. Software sales are final. We will not accept any returns on software.

8. All refunds or credits will either be placed back on the Purchaser's credit card, or in the form of company check. Up to 10 business days may be required for refund.

Ordering

Orders can only be placed through our website through a secure checkout process.  Phone orders are not a secure method of payment.  We do not store any of your credit card information on our website and we never have access to your personal financial information.  This is truly the best way to purchase.

Payment, Pricing & Promotions

Currently we only accept payment through PAYPAL.  Customers are not required to be a PAYPAL subscriber/customer.  We do not accept purchase orders.  We do accept checks but items will not be shipped until all funds are cleared at our banking partner.

We will match any advertised price for any of our products.

Viewing Orders & Updating Account Information

Orders can be viewed by logging into your account at http://www.scanmyid.com/index.php/customer/account/login/