Shipping:
1. All shipping is
free using the shipper of our choice.
2. If customer wishes expedited
delivery, There is an extra charge to cover this service.
3. Orders will be
shipped when full payment has been received.
Return Merchandise Authorization
(RMA):
1. Prior to shipment, an RMA number must be acquired from our
RMA/Tech support department.
2. The pre-approved RMA number must
be marked clearly visible outside the shipping label and on the packing
list.
3. Purchasers account must be current and have all payments cleared
with our bank.
4. We reserves the right to inspect and test
all returned products; no replacement or exchange if the returned products were
found to meet the functionality of manufacturer's specifications.
5. No
returns or exchanges are allowed for Magnetic card Encoders.
6. Customers
will be charged additional for testing and repackaging when returned "Bad" items
are found to have no problems or defects.
7. Items found to be
out-of-warranty or not belonging to our Company will not be replaced. Instead,
they will be returned back to the customer freight-collect.
8. All RMA items
must be in original re-saleable condition, with all original packing, manuals,
and software.
9. All RMA items must be shipped freight pre-paid by the
customer. Furthermore, the customer is expected to insure all items being
shipped back. We are not responsible for any losses or damages for such
equipment.
10. RMA's will be shipped back to customer via UPS ground
delivery. Express shipping will be at additional costs to the customer.
11.
All RMA's must be accompanied with a copy of original receipt with name, return
address and phone number of customer.
Refunds:
1. All refunds must be
accompanied by the original receipt.
2. All refund items must be in original
re-saleable condition, with all original packing, manuals, and software.
3.
All refunds will be credited at current market price and is subject to a 30%
restocking fee.
4. All returns must be within 7 days, no credit or refund
past 10 days.
5. No credit or refund on special order items, labor, freight,
insurance, or customs.
6. All returns must be shipped freight pre-paid by the
customer. Furthermore, the customer is expected to insure all items being
shipped back. We are not responsible for any losses or damages for such
equipment.
7. Software sales are final. We will not accept any returns on
software without the Dongle returned (Hardware Key).
8. All refunds or
credits will either be placed back on the Purchaser's credit card, or in the
form of company check. Up to 10 business days may be required for
refund.
Discrepancy & Shipping Damage:
1. For wrong items, missing
items, shipping damage, or other discrepancy; customer should report to RMA
department on the day in which the items were received. Any claims after one
business day of receipt, will not be honored.
2. For any shipping damage,
customer must file a claim with their carrier immediately. All items are shipped
insured, thus must be reported for coverage.
3. Items will not be
cross-shipped for any reason.
4. Customer is responsible for paying any
freight charge caused by refused shipment or unclaimed goods.
5. We
will make every reasonable effort to deliver on time however, we
shall
not be liable for late or lost shipments.
